Always lead with your “why”

Always lead with your “why”

Klient Tips #7

FOR TEAM MEMBERS

Always lead with your “why”

Do you communicate your ideas with colleagues? If not… you should

Let’s say you’re describing a new feature to your dev team. You specify a button should appear on the top right of the interface.

Why?

Is there a reason for that placement? For example, will it provide a better UX? Will it reduce scroll time?

Or is it an arbitrary choice?

If devs don’t understand your “why”, your desired outcome may get lost in the process. And if you don’t understand your why, either — reconsider giving that specification at all.

Inspired by Start With Why by Simon Sinek, we encourage you to lead the way with your own “why” for everything you create.

Inside Klient PSA, we made this process easy by adding a “why” section at the top of all requirements document templates.

But even if you use another tool — always start with the why for every feature, idea, or process you want to pitch!

 

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Use EOS to run your business

Use EOS to run your business

Klient Tips #6

FOR BUSINESS LEADERS

Use EOS to run your business

Have you heard of the EOS model – or Entrepreneurial Operating System?

First introduced in Traction by Gino Wickman, this is the model we recommend for all SaaS and professional service teams to run their businesses.

At Klient, we’ve fully integrated EOS across our business. In fact, we’ve labeled our own internal version of it as BOS — Business Operating System. Specifically, we run BOS on KORG , our internal Salesforce Org at Klient!

(Feeling the inception yet?)

Here’s why we recommend this model:

Get constant visibility:

EOS exposes all KPIs and other variables as public. You’re never left wondering what’s going on in every department.

Never lag behind: 

Instead of constantly playing catch up, you can forecast the future to stay in control of your business.

Improve continuously:

Look at your KPIs weekly, not quarterly.

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When managed properly, EOS can make it fun to run a business!

It's good to share knowledge!
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Replace all your tools with Klient, Salesforce #1 PSA platform

Run your entire SaaS and consulting business on a single professional service automation platform native to Salesforce!

Create Checklists to Manage Fewer Tasks

Create Checklists to Manage Fewer Tasks

Klient Tips #5

FOR PROJECT MANAGERS

Create Checklists to Manage Fewer Tasks

Does your dashboard look like a messy set of tasks?

Maybe it’s time to consider using Checklists instead! Checklists are an easy way to regroup to-do lists inside a single task. 

For example, instead of having 10 tasks to onboard your client, you could only have one, but add items such as Send questionnaire, Book onboarding call, Send documentation link, etc…

  • Create a single task and add checklists 
  • Keep tasks high-level to simplify your workflow
  • Make the checklists granular

After cleaning up your dashboard, it’s time to breathe a sigh of relief!

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After cleaning up your dashboard, it’s time to breathe a sigh of relief!

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Leverage Salesforce LWC to take control of your workflow!

Leverage Salesforce LWC to take control of your workflow!

Klient Tips #4

FOR PROJECT MANAGERS

Leverage Salesforce LWC to take control of your workflow!

Don’t be afraid to leverage Salesforce in a way that’s customized to your team’s needs!

We love posting helpful content, but managing it across a word, CMS, and version manager… not so much. Here’s what we’ve done to help our team:

  • Using Salesforce Lightning Web Components (LWC)
  • We create our “Get Started” documentation inside Klient and it gets published automatically on our website.
  • We hosting our content on Salesforce Community, so anyone can access it online and look at the newest release notes.

That’s the power of running your business on Salesforce.

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That’s the power of running your business on Salesforce.

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Replace all your tools with Klient, Salesforce #1 PSA platform

Run your entire SaaS and consulting business on a single professional service automation platform native to Salesforce!

The power of an email recap

The power of an email recap

Klient Tips #3

FOR PROJECT MANAGERS

The power of an email recap

Meetings, meetings, meetings… our days are stacked with them.

Indeed, today’s businesses have lots of moving parts, so it’s crucial to get everyone together and on the same page.

To get the most out of client meetings, an email recap can be a powerful tool!

A good one should include:

  • What was understood
  • Decisions that were made during the meeting
  • Next steps
  • The date of the next meeting

Show your client that you’ve understood its needs and objectives!

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Have you scheduled your next meeting?

Have you scheduled your next meeting?

Klient Tips #2

FOR PROJECT MANAGERS

Have you scheduled your next meeting?

Always book your next meeting…. before you end your call, book the next one.

There’s many benefits to this:

  • You’ll be able to plan throughly beforehand.
  • You can structure the agenda, so that both sides will be prepared.
  • You can easily handle action items for the following week.

It will reduce email exchanges. People don’t like email exchanges. Guarantee your projects will stay on track. You can apply this principle to everything, from sales to internal projects.

 

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Run your entire SaaS and consulting business on a single professional service automation platform native to Salesforce!

Mainspring has graduated from Klient University!

Mainspring has graduated from Klient University!

Congratulations to the Mainspring team for their graduation from Klient University, LIVE on Klient psa within just a few weeks, very well done!!

Quantilope has graduated from Klient University!

Quantilope has graduated from Klient University!

Congratulations to the Quantilope team for their graduation from Klient University, LIVE on Klient psa within just a few weeks, very well done!!

Send a project status weekly to build customer trust

Send a project status weekly to build customer trust

Klient Tips #1

FOR PROJECT MANAGERS

Send a project status weekly to build customer trust

Sending a Project Status weekly will make you free!

We send this project status weekly to our customers with Time & Expense Projects. Is there anything missing?

Keeping customers and us in sync is a no-brainer when both sides can easily see the budget, scope, and timeline.

Sending a complete weekly status report is like having an open diary! You get the satisfaction of knowing you’ve been totally transparent, revealing every little thing – no secrets here.

We make sure everyone on board knows their budget and timeline – no more mysterious invoices or stressed-out bedtimes. This way, everybody stays exactly as happy (and relaxed) as they were meant to be.

 

  • Increase customer satisfaction
  • Makes everyone on the same page
  • Rectify project path if needed
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Klient rock in space

Replace all your tools with Klient, Salesforce #1 PSA platform

Run your entire SaaS and consulting business on a single professional service automation platform native to Salesforce!

Gail Perry has graduated from Klient University!

Gail Perry has graduated from Klient University!

Congratulations to the Gail Perry team for their graduation from Klient University, LIVE on Klient psa within just a few weeks, very well done!!