Ever find yourself without the right tool for a job? Maybe the screw fell out of your glasses, but you don’t have one of those tiny screwdrivers you need to replace it. You try the edge of your credit card, a thumb tack from the wall, a paper-clip you bent into a...
For those who have followed Salesforce through the years, they know the #1 CRM in the world always set ambitious goals in terms of growth. Here's some highlights: Produce $1.6 trillion in new revenues for customers by 2026. They Expect to grow partner revenues to 3.5...
Evaluating a new software for your business can be a challenging process. Software tends to be a substantial investment for companies, and as such, requires a comprehensive evaluation process to ensure the right product is selected. Choosing the incorrect software can...
Most service companies understand that project management is imperative and that having software to help keep tasks on track can be beneficial to delivering successful projects. But many service businesses today are going a step beyond project management (PM) software...
Selling services is not like selling products... When you sell a product, all you have to do is deliver it. As long as you have stock on-hand, you can fulfill the sale immediately. Sell a service and your work has only just begun. For example, let's say you sold a...
Time is money, especially for consulting firms. This means that project management isn’t just a way to track what is or is not completed; it is also the best way to make sure resources are being used strategically, that output is maximized, and that progress is in...
At Klient, we speak to professional services organizations of all sizes day in and day out. By doing so, we’re no strangers to hearing about the many day-to-day challenges that services businesses are facing and striving to overcome. One such frequently-raised issue...
Resource utilization is one of the key measures that services firms use to gauge the efficiency of their businesses. It expresses what percentage of their time people spend generating revenue for the organization. Since the vast majority of resources in most services...
Services organizations depend on team collaboration for success. Between connecting the Services team members themselves, to cross-departmental collaboration with other teams in the organization (Sales, Support, Accounting, etc.), to ongoing communication with the...
More metrics are focused on customer experience than ever before. But if your overall marketing strategy isn’t designed around “customer experience” yet, you may have questions about how to get started. Many experts have weighed in on the importance of customer...