Privacy Policy

Welcome to the website (the “Website”) of Klient inc. (“Klient”, “we”, “us” or “our”). Before accessing or using the services provided on the Website, please carefully read this Privacy Policy, which is intended to inform you of our policies regarding the collection, storage, use, disclosure and protection of personal information and data. By using the Website and providing information to us, you agree to the terms and conditions of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not continue using the Website.

Klient may make changes to this Privacy Policy from time to time, and such changes will take effect immediately upon posting.

1. Personal Information

For the purpose of this Privacy Policy, “Personal Information” refers to any information which relates to a person and allows that person to be identified, as further defined in applicable legislation and regulation. This may include but is not limited to your name, title, birth date, address, gender, e-mail address, phone number, employer details, marketing preferences, and payment preferences and information, etc. Any information that cannot be associated with an identifiable person is not considered to be Personal Information, such as aggregate information.

2. Collection and Use of Personal Information

Klient will generally collect Personal Information directly from you when you interact with us or use the Website. We may also collect information you share in public, such as on social medias.

We limit the collection of Personal Information to what is necessary for legal, regulatory or commercial purposes. The gathering, collection and use of Personal Information will always follow lawful means.

We collect your Personal Information as part of our normal business operations and for any other purposes permitted by law, including:

  • To provide our products or services and to process transactions;
  • To communicate and share information with you by phone, email or postal services;
  • To provide you with content, newsletters, offers, marketing, general information about our products and services and other information we believe may be of interest to you;
  • To respond to your inquiries and other requests;
  • To conduct events, promotions, contests or surveys and enable your participation
    in such events, promotions, contests or surveys;
  • To optimize your experience on the Website;
  • To improve and manage our business by making hiring decisions, by internal training and refining our products and services.
  • To meet statutory or regulatory requirements or to protect our rights or property.

We will use your personal information for as long as it is necessary to fulfill the purposes for which it was collected, or as permitted or required by law.

3. Storage of Personal Information

Klient has high-level security measures in place to safeguard any Personal Information against unauthorized use or disclosure. These measures consist of access restrictions, encryption, and personnel training, as well as other physical, organizational, contractual and technological security measures. Nevertheless, you fully acknowledge that any system or security measures in place are not entirely secured and that there are inherent risks in disclosing Personal Information.

We store your personal information for as long as it is necessary to fulfill the purposes for
which it was collected, or as permitted or required by law.

4. Sharing of Personal Information

Klient only discloses your Personal Information as required or permitted by law. Klient may be compelled to disclose Personal Information to comply with a law, regulation, court order or subpoena or for any other valid legal basis.

Personal Information may be shared within Klient and is affiliates to ensure the quality of our products and services and that your information is consistent, accurate and up to date.

Klient may hire service providers to carry out certain tasks on our behalf, including managing the Website, data hosting, customer service, sending emails, conducting events, contests and promotions and other marketing efforts. Such service providers may be provided with some amount of Personal Information which is necessary in order for them to provide the services required. Such service providers are prohibited from using the information for any other purposes.

Where required or permitted by law, your information may be provided to third parties, such as government entities or law enforcement. Personal Information may also be disclosed if such disclosure would be in a way that it would not directly identify you.

5. Consent

By visiting or interacting with the Website or by providing personal information to us, you voluntarily consent to the collection, use and disclosure of Personal Information in accordance with this Privacy Policy. Without limitations of the foregoing, your consent will be implied through your conduct with us if the purpose of the collection, use or disclosure is obvious and you voluntarily provide information to us.

You are responsible, when providing the personal information of any third party, to ensure you have all of the authorizations and necessary rights to do so.

Klient will not knowingly collect personal information from anyone under the age of consent.

6. Use of Cookies

Cookies are small data files that are stored by your internet browser on your computer or device when you visit some websites. Cookies are intended to personalize the use of the Website. We use this information to deliver relevant content and high-quality services.

The use of Cookies can be blocked on most web browsers. If you want to delete any cookies that are stored on your computer or device, please refer to your web browser or device settings. Please note that cookies might be necessary to access or use certain features of the Website.

7. Governing Law and Regulations

We comply with the applicable privacy laws of Canada and the Province of Quebec. As such, this Privacy Policy is solely governed, interpreted and enforced in accordance with the laws and regulations in force in Canada and the Province of Quebec.

8. Contact us

If you have any questions regarding this Privacy Policy, please contact our Data Privacy Officer, Alexandre Mailhot, CIO, either by writing to us at [email protected], by phone at 1 (844) 438-5769 or via the Contact Us page on the Website. You can also change your communication preferences in our Communications Preference Center.