Resource utilization is one of the key measures that services firms use to gauge the efficiency of their businesses. It expresses what percentage of their time people spend generating revenue for the organization. Since the vast majority of resources in most services...
Services organizations depend on team collaboration for success. Between connecting the Services team members themselves, to cross-departmental collaboration with other teams in the organization (Sales, Support, Accounting, etc.), to ongoing communication with the...
The most mature professional services organizations and the ones who consistently deliver successful projects and foster long-term customer relationships, are those that offer high levels of organizational visibility across departments, have optimized business...
In almost every services deal, the salesperson has to answer the question: "When can you deliver this service?" It's often a difficult question to answer. Sometimes the sales rep will just say: "Our average delivery time is three weeks." Or the rep might step away to...
Have You Heard This Somewhere : "We have to do more with less!" If you constantly feel pressure to meet deadlines with your available resources, you're not alone. The idea of doing "more with less" is a constant challenge for businesses in all industries. One common...
Project management is challenging in any environment. But it’s even more challenging in service organizations. When you’re involved in professional services, you’re working with limited resources, tight deadlines, and tight schedule commitments. There’s travel to be...