Every business wants to grow quickly, but not all are equipped to support fast-paced growth while still operating successfully.
For services businesses, growing quickly is a great sign because it means the service you’re providing your clients is resonating with them, solving their problems, and they’re likely telling others they know that you can solve their problems as well.
However, if your services business doesn’t have the tools needed to handle fast growth, sooner or later the business will suffer because you won’t have the bandwidth to continue providing the same high quality service that made you popular to begin with.
So what are the top performing services organizations doing to tackle challenges, win business, and retain customers? What are they doing to support growth, optimize resource management, automate billing, and improve reporting? Here are a few strategies that services businesses can use to support growth and continue to succeed as they gain more customers:
Be Able To Effectively Manage Multiple Projects At Once
As your business grows, your employees are going to be busy and likely have multiple projects on the go at once. Having a tool that can help them manage these projects more efficiently will be key to their success.
A Professional Services Automation (PSA) solution will allow for better resource management, time & expense management, services CPQ, and team collaboration. All of which will empower your team to manage projects successfully and deliver services that will keep your customers happy.
Integrate And Streamline The Back-Office
When you add new services and billing models, you need a billing system that is agile enough to support them, while keeping billing cycles fast and efficient. Manual, inflexible back-office processes can only cause slow billing cycles, costly mistakes, and frustrated customers.
Ideally, you want a Customer Relationship Management (CRM) system where sales creates new opportunities, a Professional Services Automation (PSA) solution where your services team tracks and manages their projects, and then a fully integrated back office system that supports everything from the opportunity all the way through to customer renewal and revenue recognition that passes data seamlessly with your CRM and PSA.
Routinely Survey Your Customers and Ask For Feedback
Another way the best professional services organizations support fast-paced growth is by asking for feedback from their customers and using the information they collect from their responses to make smarter business decisions for the future.
With a PSA solution like Klient PSA your project teams can send surveys to their customers right from the platform, and their responses will be stored in the product as well.
By creating and delivering project and customer surveys including NPS, CSAT, or free-form surveys to analyze client feedback and sentiment, businesses can learn from project engagements, and help build long-term customer advocacy to increase retention improve customer satisfaction.
Is Your Service Business Equipped to Support Fast-Paced Growth?
If not, implementing a Professional Services Automation (PSA) solution with a wide breadth of features and functionality, as well as the ability to seamlessly integrate with the other applications your business uses, could help you grow with more ease and efficiency.
Schedule a discovery call with our Klient expert to find out.