So you made the decision to adopt a Professional Services Automation (PSA) solution for your organization? Great choice! But the work is not over. Once you’ve decided which PSA tool is right for your business, you now need to approach the implementation process...
Time is money, especially for consulting firms. This means that project management isn’t just a way to track what is or is not completed; it is also the best way to make sure resources are being used strategically, that output is maximized, and that progress is in...
At Klient, we speak to professional services organizations of all sizes day in and day out. By doing so, we’re no strangers to hearing about the many day-to-day challenges that services businesses are facing and striving to overcome. One such frequently-raised issue...
Resource utilization is one of the key measures that services firms use to gauge the efficiency of their businesses. It expresses what percentage of their time people spend generating revenue for the organization. Since the vast majority of resources in most services...
As your Professional Services Organization grows and evolves, the software and tools you use to be successful will inevitably change over time as well. Eventually the time will come when your simple time and expense or basic project management software will no longer...
Services organizations depend on team collaboration for success. Between connecting the Services team members themselves, to cross-departmental collaboration with other teams in the organization (Sales, Support, Accounting, etc.), to ongoing communication with the...
A Professional Services Automation solution is an investment, and organizations should make sure they choose the PSA solution that makes the most sense for their business. With plenty of options to choose from, understanding the benefits and capabilities of a PSA...
Every business wants to grow quickly, but not all are equipped to support fast-paced growth while still operating successfully. For services businesses, growing quickly is a great sign because it means the service you’re providing your clients is resonating with them,...
More metrics are focused on customer experience than ever before. But if your overall marketing strategy isn’t designed around “customer experience” yet, you may have questions about how to get started. Many experts have weighed in on the importance of customer...
The most mature professional services organizations and the ones who consistently deliver successful projects and foster long-term customer relationships, are those that offer high levels of organizational visibility across departments, have optimized business...