Salesforce Headless 360

Salesforce Headless 360 is Salesforce’s browserless architecture: every capability on the platform is reachable as an API, an MCP tool or a CLI command, so an AI client can act on your org directly instead of a person clicking through screens. It was announced at TDX 2026 and includes more than sixty new MCP tools and more than thirty preconfigured coding skills.

It was announced at TDX 2026 in April 2026. It has its own keynote at Dreamforce 2026 (September 15–17, Moscone Center, San Francisco) — “Anywhere Humans and Agents Work” — along with a published Trail Map for attendees following the theme across the event.

MCP — Model Context Protocol — is the standard that lets an AI client call an external system’s capabilities directly. Headless 360 ships more than sixty Salesforce MCP tools plus thirty preconfigured coding skills, designed to be used from AI clients such as Claude Code, Cursor, Codex and Windsurf. In practice it means an AI client can perform real work in your org rather than only reading data out of it.

No. The interface still exists and people still use it. Headless means the interface is no longer required — anything you could do by clicking can also be done by a call. The point is not removing the screen; it is that work no longer depends on someone being in front of one.

It changes what has to wait for a person. When every platform capability is callable, execution work stops queueing behind available seats, and a client can be given visibility into the project itself rather than a status report about it. The scarce resource shifts from doing the work to deciding on it — scope, standards and approval. One practical consequence: if agents do delivery work, their cost belongs on the project ledger next to people, or project margin stops being real. Klient PSA is built for professional-services firms of 50 to 1,000 people on Salesforce.

Claudeforce is the expanded Salesforce–Anthropic partnership announced in August 2026. Its first product, “Salesforce in Claude”, puts live CRM data and a set of prebuilt sales skills inside Claude, so a seller can prep a meeting, review pipeline or update records without leaving the AI client — with Salesforce permissions and governance intact. For a services firm the significant part is the pattern rather than the sales skills: the work happens in the AI client and lands in Salesforce. That is the same shape as MCP & Skills for project delivery — planning, resourcing, time, meetings and knowledge, driven by your AI client against your own org. Klient is not part of Claudeforce; it ships the delivery-side equivalent, and shipped it first.

They’re related but not the same. Salesforce Headless 360 makes the platform browserless — every capability reachable as an API or MCP tool, so AI clients can act on your org directly. Headless Project Delivery is what that makes possible for a services business: because the work can happen without a screen in the middle, it can also happen without a delivery queue in the middle. Klient PSA runs on Salesforce and ships MCP1, so the two fit together directly.