HOW I SOLVED IT with KLIENT

Sending an NPS Survey from Klient

Discover how Klient transforms feedback collection to enhance business performance.
N NPS survey introduction
N Survey functionality overview
N Survey scheduling feature
N Strengthening customer relationships

Understanding customer sentiment is critical for growth.
$Gain Valuable Insights: NPS surveys provide direct feedback from customers
$Reduce Customer Churn: Early issue detection prevents loss of loyal customers
$Enhance Customer Experience: Understand needs for better service delivery
$Streamline Feedback Collection: Automating surveys saves time and effort
$Build Stronger Relationships: Valuing customer opinions fosters loyalty and trust

0:00 Introduction
Hi, my name is Karanveer Singh and today let me tell you about a friend whose company is struggling due to lack of timely feedback. Without proper customer insights, issues are being overlooked, harming their customer experience, and increasing churn. In today’s market, understanding customer satisfaction is crucial, and without NPS, businesses miss key feedback and risk losing loyalty. But don’t worry and don’t be that friend because Klient has the solution. Let’s dive straight into the functionality.

00:33 Sending a survey
Here you will find the ‘Send survey’ button. Clicking this will take you to a page where you can choose the email template and the type of survey you want to send to your contacts. From the the list of contacts, you can select the ones you want to include. I’ll select myself for this example, and you can also add additional email addresses, if needed. Once you click the ‘Send survey’ button, a preview page will appear, allowing you to review everything before sending.

00:59: Survey scheduler
Additionally, with the Survey Scheduler, you can plan surveys in advance and your preferred frequency, eliminating the need for manual sending each time. You can configure the surveys as you wish, by selecting the templates and an org-wide email address, and it follows the same functionality as you saw earlier. This is how the NPS survey email looks like. Clicking ‘Begin survey’ redirects your contact to submit their responses. The survey supports multiple languages.

01:28 Conclusion
You know, leveraging the Klient NPS features strengthens customer relationships by valuing their feedback, reduces churn by addressing issues early, and enhances the customer experience through better understanding of their needs. This being said, if you haven’t, go check out this simple but effective Klient feature. And for more questions, reach out to [email protected] and visit our website. Be sure to subscribe to our YouTube channel for more videos. Thanks, have a great day!