🔍 Search Knowledge Base — before writing anything, KNOWWY checks what already exists
Before writing a single word, KNOWWY searches existing Salesforce Knowledge articles. Triggered on demand, by another agent like CASEY, or when starting a documentation project. This prevents duplicate articles and catches contradictions before they happen. KNOWWY knows what already exists — so every new article or update starts from reality, not assumption.
💡 New vs Existing — a clear decision, every time
Based on search results, KNOWWY determines whether to create a new article or update an existing KAV version. If a related article exists but is outdated or incomplete, KNOWWY flags it for revision. If nothing matches, a new article is queued. No guessing — a clear decision every time, logged and traceable.
📝 Create & Adjust Documentation — full KAV lifecycle, nothing overwrites published content
KNOWWY writes new articles or updates existing ones using full KAV versioning — the native Salesforce Knowledge draft → review → publish lifecycle. Source material includes closed cases, project tasks, support history, and any content provided. Every change is a new draft version. Nothing overwrites published content until a human approves. The article is sourced from what your team actually knows.
📥 Easy Initial Import — bulk import existing docs as structured KAV drafts
Starting from scratch? KNOWWY can bulk import existing documentation — Word docs, PDFs, existing articles — into Salesforce Knowledge as structured KAV drafts. Import once, review and publish. No manual copy-paste. No formatting lost. The documentation project defines what gets imported and how it's structured. Batch approval is available so your team doesn't review 17 articles one by one.
🎨 Configurable Document Style — writing rules defined once per project, applied to every article
Every documentation project defines its own writing rules — in plain language, directly on the project record. No code. Article structure, tone, section order, naming conventions — all defined once per project. KNOWWY reads those rules and applies them to every article it writes or updates. A help article reads differently from a release note. KNOWWY knows the difference because you told it.
👁️ You Review — You Approve
KNOWWY never publishes anything. Every draft article or KAV update is staged for human review. Your team reads it, edits if needed, and publishes. The KAV lifecycle is respected — draft → review → approved → published. Nothing goes live without a person confirming it. KNOWWY can also be called directly via chat or by another agent like CASEY — the same review-before-publish rule applies every time.
That's Autonomous Project Delivery — and it starts with you in control.