KNOWWY 1
Only 14% of support issues get resolved in self-service — because the articles don't exist, are outdated, or don't answer the right question. KNOWWY finds the gap and fills it — before the next customer hits it.
Your Knowledge Base. Always current. Always complete.
KNOWWY 1 is a Salesforce Knowledge management agent for Klient PSA, powered by Agentforce. It searches, creates, and maintains Salesforce Knowledge articles across the full KAV lifecycle. Use it on demand, let CASEY call it during case support, or run it against a documentation project to keep your entire Knowledge Base aligned with what your product actually does. Nothing publishes without human approval.
What Does KNOWWY 1 Actually Deliver for Your Business?
Your Knowledge Base is the first line of support for the majority of your customers. These numbers show what it costs when it fails them.
- 73% trying self-service.
- Only 14% succeeding.
- 61% of CS leaders with a backlog they can't clear.
Industry research cited above is drawn from independent studies. Numbers reflect industry-wide averages — individual results vary by team size, case volume, and existing Knowledge Base maturity.
What Does KNOWWY 1 Do?
6 actions. Gap found or project started. Existing articles checked. New or updated KAV drafted. Style applied. Human approves.
KNOWWY 1 is a Salesforce Agentforce agent built into Klient PSA. It finds knowledge base gaps, researches closed case history and project records, and drafts structured Salesforce Knowledge articles — for $1,000 one-time.
🔍 Search Knowledge Base — before writing anything, KNOWWY checks what already exists
Before writing a single word, KNOWWY searches existing Salesforce Knowledge articles. Triggered on demand, by another agent like CASEY, or when starting a documentation project. This prevents duplicate articles and catches contradictions before they happen. KNOWWY knows what already exists — so every new article or update starts from reality, not assumption.
💡 New vs Existing — a clear decision, every time
Based on search results, KNOWWY determines whether to create a new article or update an existing KAV version. If a related article exists but is outdated or incomplete, KNOWWY flags it for revision. If nothing matches, a new article is queued. No guessing — a clear decision every time, logged and traceable.
📝 Create & Adjust Documentation — full KAV lifecycle, nothing overwrites published content
KNOWWY writes new articles or updates existing ones using full KAV versioning — the native Salesforce Knowledge draft → review → publish lifecycle. Source material includes closed cases, project tasks, support history, and any content provided. Every change is a new draft version. Nothing overwrites published content until a human approves. The article is sourced from what your team actually knows.
📥 Easy Initial Import — bulk import existing docs as structured KAV drafts
Starting from scratch? KNOWWY can bulk import existing documentation — Word docs, PDFs, existing articles — into Salesforce Knowledge as structured KAV drafts. Import once, review and publish. No manual copy-paste. No formatting lost. The documentation project defines what gets imported and how it's structured. Batch approval is available so your team doesn't review 17 articles one by one.
🎨 Configurable Document Style — writing rules defined once per project, applied to every article
Every documentation project defines its own writing rules — in plain language, directly on the project record. No code. Article structure, tone, section order, naming conventions — all defined once per project. KNOWWY reads those rules and applies them to every article it writes or updates. A help article reads differently from a release note. KNOWWY knows the difference because you told it.
👁️ You Review — You Approve
KNOWWY never publishes anything. Every draft article or KAV update is staged for human review. Your team reads it, edits if needed, and publishes. The KAV lifecycle is respected — draft → review → approved → published. Nothing goes live without a person confirming it. KNOWWY can also be called directly via chat or by another agent like CASEY — the same review-before-publish rule applies every time.
That's Autonomous Project Delivery — and it starts with you in control.
- Request from another agent (gap flag) or manual trigger from knowledge manager
- Existing Salesforce Knowledge articles (queried first)
- Closed Salesforce Cases on the topic
- Klient PSA project records (tasks, notes, delivery context)
- Salesforce Knowledge article (new KAV draft)
- KAV version update
- Article revision flag
- Import batch (KAV drafts)
- Writing style applied per project
Is KNOWWY 1 Safe to Run in My Salesforce Org?
KNOWWY 1 reads cases and project records and writes article drafts — it never publishes to the live Knowledge Base without explicit human approval.
What Do People Ask About KNOWWY 1?
What triggers KNOWWY 1?
KNOWWY is called by other agents when they hit a knowledge gap — a support case with no matching article, or a customer question with no documented answer. KNOWWY can also be triggered manually by a knowledge manager who identifies a gap directly.
Does KNOWWY publish articles automatically?
No. Every article KNOWWY drafts is queued for human review before publishing. The knowledge manager reads the draft, edits if needed, and approves. Nothing publishes without explicit human approval.
What type of articles does KNOWWY write?
KNOWWY writes standard Salesforce Knowledge articles. The article type is determined by the nature of the gap. Procedural gaps become How-To articles. Repeated questions become FAQs. Definitional gaps become Reference articles.
What source material does KNOWWY use to write articles?
KNOWWY searches existing Knowledge Base articles first — to avoid duplication. Then it pulls closed Salesforce Cases and Klient PSA project records on the topic. The article content is built from what your team already knows — not invented.
Is KNOWWY 1 a subscription or one-time?
One-time. $1,000 USD once. The only ongoing cost is Salesforce Flex Credits — approximately 20 per execution. One execution = one article drafted or updated end to end. Credits are purchased directly from Salesforce. Confirm current rates with Salesforce.
How does KNOWWY make support smarter over time?
Every gap flagged becomes a KNOWWY draft. Every approved draft becomes a published article. Every new article expands the Knowledge Base searched on the next case. Over time, more cases resolve without escalation — because KNOWWY has filled the gaps that were forcing them upward.