5 Reasons the Best Resource Management Software Lives Within Professional Services Automation (PSA)

5 Reasons the Best Resource Management Software Lives Within Professional Services Automation (PSA)

In the service-based business world, there are countless software solutions that can greatly improve your organization’s ability to get work done for clients.

Many options seem all-encompassing. Others appear to be so niche that they only manage one specific area of your business. It can be hard to focus on what your organization needs and even harder to make a decision.

In an earlier article about the differences between professional services automation (PSA) and project management (PM) software, we explained that a PSA system encompasses PM software and changes the focus from the project to the customer.

Here, we’ll explain the differences between PSA and resource management software — and why the best resource management software lives inside larger PSA systems.

1. Resource Management Software Is Just About Resources

Resource management software — or resource planning software — helps managers schedule their people for optimal utilization and workload distribution. This includes both at-a-glance scheduling and the ability to make changes to schedules on the fly.

However, that’s all resource management software does. Standalone systems aren’t tied into the larger strategy of your services business.

2. Professional Services Automation Includes Many Functions Across Your Business

While resource management software focuses specifically on resources, PSA systems include resource management as one of their many functions. This allows leaders to have greater visibility across the customer journey. It also gives employees easier access to the info they need to produce projects or work your clients will love.

Besides resource management, PSA should also include:

  • Accounting
  • Calendar management
  • Collaboration
  • Document management
  • Expense tracking
  • Invoicing
  • Project management
  • Proposals.

And that’s not all. Your PSA solution can also come with the familiarity and mobile-readiness of Salesforce.

3. A PSA System Within Salesforce Delivers Even Greater Service

A particularly strong PSA system will be built right within Salesforce, allowing your organization to easily access information across the entire customer journey, from the prospect stage all the way to billing and accounting. That includes seeing how resources fit into that mix, both for planning and for analytics after a project. Any employees already familiar with Salesforce will have an easier time picking up use of a PSA system built within a software solution they already know how to use. And that includes resource management software. Additionally, mobile access is also included with Salesforce for ease of use and accessibility.

4. Give More Visibility to More Employees (or Restrict It)

Having PSA set up within Salesforce gives leadership and employees the ability to see more customer information across the customer lifecycle. Sales teams, implementation specialists, project delivery teams, and even the back office can access more customer information right when they need it, reducing the slow-downs that come from interdepartmental inquiries via messenger, email, or intranet. However, for greater data security, customer information can also be restricted to only those employees who need to see it by using access restrictions. If sensitive customer information needs to stay hidden from certain departments or certain employees, it can.

5. Resource Management Within PSA Moves the Focus From Resources to Customers

In the same way that selecting project management software within a PSA system shifts the focus from projects to customers, choosing resource management software that lives inside PSA will do the same. Instead of only focusing on resources, a PSA system will incorporate your planning work into a central system — one where customers are the center of everything.

Conclusion

Selecting the right resource management solution for your business can seem complicated at first. But if you make that decision as part of your PSA selection process, you can quickly narrow down your choices.

You can have better internal visibility, stronger planning capabilities, more data security options, and a customer-centric focus by choosing a resource management tool within the right PSA system.

Klient Software Delivers Next Generation Professional Services Automation (PSA) Suite

Klient Software Delivers Next Generation Professional Services Automation (PSA) Suite

New innovations provide professional services organizations the easiest way to manage differentiated services with one unified platform.

Klient Software, a leading provider of professional services automation software delivering an intuitive and modern solution for professional services organizations today announced the latest release of Klient PSA, built 100% native on the leading cloud platform from Salesforce.

Introducing the Next Generation of Professional Services Automation

Klient PSA provides service organizations with a flexible, modern professional service platform that is quick to set up, easy to learn and can be customized to meet their needs today and in the future. New innovations for Klient PSA include:

Resource Management

It provides brand new functionality to easily search and compare both internal and external resources with an intuitive kanban style interface, comparing and filtering resources based on criteria including availability, rates, skills, teams, locations, practice and more –  enabling resource planners to search, compare, and propose multiple resources for further evaluation or booking to projects.   New Effort-Based scheduling allows resource planners to schedule based on percentage of work – taking into consideration any caps on project hours or time periods.

Proposal Management

The enhanced proposal management module enables the synchronization of project data back to the project after proposal updates or versions have been created – automatically synchronizing changes including resources, rates, costs, billing, and more.   Now you can create a Contract with a click of a button directly from a Proposal, including the creation of contract lines and project billing.

Contract Management

The new contract module delivers a complete contract management solution to track service contracts including contractual agreements, project billings and revenue methods, with the ability to create any number of contract lines to support multi-billing project scenarios or contracts that make up multiple projects with various billing and revenue models.

Punch Time Reporting – the latest release includes support for punch time entry – including the ability to automatically track clock in/outs on project and tasks, options for editing of punches, and complete support for mobile time entry to include punch time reporting.

Invoicing

The latest release include several new configuration enhancements including custom fields on layouts, summarization of multi-project invoices, support for line item taxation,

Expenses

Enhanced expense processing for those customers using multi-currency processing, now displaying the Exchange Rate used on the transaction with the ability for the user to override the posted Exchange Rate with the actual exchange rate imposed at the time of incurring the expense.

Integrations

New and enhanced integrations now deliver a seamless and real-time synchronization of project and billing data with 3rd party accounting and productivity suites including Sage Intacct, Sage Live, Oracle NetSuite OpenAir, Xero, QuickBooks, Microsoft NAV, Zendesk, Slack, and JIRA.

Curious to see Klient PSA in action?

Looking for a Klient PSA deep dive? Schedule a free demo with our team.

5 Problems Teams Have With To-Do Lists (And How Project Management Software Can Help)

5 Problems Teams Have With To-Do Lists (And How Project Management Software Can Help)

Ever find yourself without the right tool for a job?

Maybe the screw fell out of your glasses, but you don’t have one of those tiny screwdrivers you need to replace it. You try the edge of your credit card, a thumb tack from the wall, a paper-clip you bent into a point.

Maybe you find a solution, or maybe you don’t. Either way, it’s annoying. Plus, it takes far more time, energy, and effort to fix than it would if you had the right tool.

What To-Do Lists Are (And Are Not) Good For

The difference between project management and basic to-do lists is huge, yet it is a difference that’s often misunderstood. Post-it notes. Moleskine notebooks. Day-planners. Google docs. Any of the hundreds of organizational apps you can download to your phone. These are all versions of to-do lists. They can be very good at organizing individual projects, and there’s nothing wrong with keeping a running list of personal to-do items. However, basic to-do lists are not good for team projects because they fail to provide the one thing every team needs to keep a project moving forward: Visibility.

If you’re managing a team, it’s vital that you understand what everyone is working on. But if everyone on your team is working from his or her own personal to-do list, you’ll have little visibility into what’s actually happening on your team most of the time.

5 Problems Faced By Teams Using Basic To-Do Lists

1. Inability to Plan

When everyone is working off their own lists, you have zero visibility of what’s getting done, what’s not getting done, who’s going to do what next, or what resources might be available to meet an unexpected need if one arises.

2. Inability to Adjust to Changing Demands

Projects rarely go from start to finish without a few changes to the overall requirements. If you’re not working from a team-based project management system, you’ll have to pull everyone together, see where everyone is on their tasks, then figure out what work needs to continue, what needs to change, and what can be stopped completely.

3. Anxiety About Deadlines

Project managers are in charge of getting projects done. But when you don’t know exactly when different parts of a project are going to be complete, it’s difficult to be confident that your project will get done on time. Will the different team members get their part of the project done? Will you have to bug them about it as their individual deadlines come due? That uncertainty can easily lead to feelings of anxiety for project managers.

4. Frustration Between Project Managers and Team Members

It’s no fun to be a project manager who has to constantly bug team members about tasks, deadlines, or overdue deliverables. Likewise, if you’re a team member struggling to complete your part of a project, the last thing you need is an email from your project manager with the subject line “Status?” This kind of “project management by status update” process can quickly become a source of tension between employees and managers.

5. Fire Drills

Your team is working on a project. But your boss just came in with something urgent. Does your team have the bandwidth to complete the task? How long will it take? Will it require overtime? What will be the impact on the other projects your team is working on? Without a clear view of your team’s activities, these questions won’t be easy to answer.

Here’s How a Project Management Software Can Help…

In teams with a good project management system, the status of everyone’s work is easy to see. The project manager will have reliable, easy-to-use project management software and will be able to see everything that’s happening with your projects. If you sell consulting as a service, you’ll also be able to use professional services automation (PSA) to see and schedule the resources your company has available to deliver your services. It’s no fun to work on a team where everyone feels like there’s too much to do and not enough time to do it. If you know the frustration of trying to keep your team on track without a good project management system, there are tools that can help.

Project management software will help your team work smarter, together. We hope you’ll consider trying ours, which can help any team get more work done in less time with less stress for everyone.