SPI Research 2020

Professional Services Maturity Benchmark Report

SPI Research: 2020 Professional Services Maturity Benchmark

Sponsored by Klient Software

Klient Software is once again a proud sponsor of the 2020 Service Performance Insight (SPI Research) PS Maturity™ Benchmark.

This industry-leading performance improvement tool is used by over 35,000 service and project-oriented organizations in order to evaluate their current operations, learn about the latest trends and discover best practices. Over the last 13 years over 6,000 professional services organizations (PSOs) have participated in this important research.


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About the Report:

This year we were pleased so many of our customers participated in the survey. This survey is a great way to evaluate your operations and benchmark your organization against hundreds of other international PS Organizations. We hope the findings will be of great benefit to your business!

This year’s theme is Smooth Sailing Ahead for Consulting Organizations.  Based on input from 513 of the world’s leading service organizations who employ nearly 275,000 consultants and collectively generated over $45 billion in PS revenue, 2019 was a year of smooth sailing with improvements shown in most major indices.