In today’s service landscape, it’s not uncommon for a business to regularly use multiple applications and software throughout the course of a single workday in order to reap the benefits provided by each.
However, this means that service team members may continually be switching back and forth between multiple solutions throughout their day and attempting to learn the ins and outs of a multitude of functionality and different processes, which can lead to significant time lost while navigating between applications and tools.
How much time are service team members really losing and what is the impact on the business?
Research into the state of the services economy has shown that 73% of service companies report stating they spend more than one hour per day on average navigating between different applications and software. In a 7-8 hour workday that’s roughly 12-14% of the day wasted maneuvering between solutions that are supposed to be increasing efficiency.
The impact this can have on the business may vary greatly, but always results in time taken away from other more effective work.
In addition, with more systems being used on average by companies than ever before, the result is even more time spent in navigation and employees becoming less acquainted with the systems they are using. Struggling with systems that they do not completely understand will only increase navigation time and the total time spent attempting to complete tasks.
All of this boils down to a loss in potential billing time for your services team, and for your company – the outcome is less productivity and less profit.
The Solution: With the right PSA, your service team will have everything they need in one application.
A Professional Services Automation (PSA) solution is a tool built to maximize efficiency for a services team and eliminate the need to switch back and forth between time and expense software, project management tools, team collaboration applications, invoicing and accounting software, CRM applications, and more.
Kliend PSA, built 100% native on Salesforce, offers a complete application for every step of the professional services lifecycle. From time of sale, right through to successful completion of service delivery, Klient PSA can manage every aspect of your project from start to finish.
Features and functionality built directly into the Klient PSA tool include, but are not limited to; project management; team collaboration; time and expense management; resource management; project accounting; services CPQ; survey and feedback functionality; customer and partner communities; and more.
What’s more, is that Klient PSA seamlessly integrates with the software and applications the rest of your business relies on so that all of that data is available for your service team as well. Here’s just a few of the applications that Klient PSA can integrate with:
By integrating applications with your PSA tool, your team will have everything they need in one place and there will be no need for time wasted learning multiple applications and navigating amongst them.