So you made the decision to adopt a Professional Services Automation (PSA) solution for your organization? Great choice! But the work is not over. Once you’ve decided which PSA tool is right for your business, you now need to approach the implementation process strategically in order to unlock the full potential of the solution. That strategy must include processes and practices that will encourage employee adoption of the solution, since a tool is only as powerful as the people who wield it.
As your Professional Services Organization grows and evolves, the software and tools you use to be successful will inevitably change over time as well. Eventually the time will come when your simple time and expense or basic project management software will no longer be sufficient for running your business effectively, and you will need to consider implementing a more robust and comprehensive project management tool such as a Professional Services Automation (PSA) solution.
Services organizations depend on team collaboration for success. Between connecting the Services team members themselves, to cross-departmental collaboration with other teams in the organization (Sales, Support, Accounting, etc.), to ongoing communication with the client, there is no shortage of people that need visibility into a project and its status.