The Top 5 Professional Services Metrics You Need To Be Tracking For Customer Success

The Top 5 Professional Services Metrics You Need To Be Tracking For Customer Success

KG_19_BlogFeature_5 Metrics

The most mature professional services organizations and the ones who consistently deliver successful projects and foster long-term customer relationships, are those that offer high levels of organizational visibility across departments, have optimized business processes and integrated systems, focus on profit improvements, and have moved away from a one-time project focus to an increased emphasis on delivering great customer experiences for life.

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Revenue Recognition For Professional Services Organizations

Revenue Recognition For Professional Services Organizations

KG_19_BlogFeature_Revenue Recognition

Revenue recognition is an accounting principle, which refers to how revenue is treated or recognized.

While relatively straightforward in many sectors, revenue recognition can be a particularly complex matter in professional services, due to factors such as work being done under an array of different contract models along with complex deliverables.

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