The Top 5 Professional Services Metrics You Need To Be Tracking For Customer Success

The Top 5 Professional Services Metrics You Need To Be Tracking For Customer Success

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The most mature professional services organizations and the ones who consistently deliver successful projects and foster long-term customer relationships, are those that offer high levels of organizational visibility across departments, have optimized business processes and integrated systems, focus on profit improvements, and have moved away from a one-time project focus to an increased emphasis on delivering great customer experiences for life.

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Revenue Recognition For Professional Services Organizations

Revenue Recognition For Professional Services Organizations

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Revenue recognition is an accounting principle, which refers to how revenue is treated or recognized.

While relatively straightforward in many sectors, revenue recognition can be a particularly complex matter in professional services, due to factors such as work being done under an array of different contract models along with complex deliverables.

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Innovation In Professional Services: The Power of PSA

Innovation In Professional Services: The Power of PSA

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Innovation happens because an individual or a company is seeking ways to make work easier, move faster and make better use of their resources to outpace and outperform their competition and provide a better overall customer experience.

Up until recently, the key to innovation for professional services businesses was to attract and retain the best talent, and adapt to changing expectations of their workforce. For example, new generations have brought with them some significant cultural shifts as they’ve entered the workforce with a new set of expectations for what work should be. Professional services businesses have had to adapt and be flexible in terms of where and how their employees work to accommodate this shift.

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