Using Customer Health Check Statuses To Improve Professional Services Delivery

Using Customer Health Check Statuses To Improve Professional Services Delivery

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Today’s professional services organization (PSO) landscape is changing—employees are harder to recruit and retain, a globalized marketplace increases competition for clients, clients want more for less, and management can no longer afford to be focused on short-term firefighting instead of long-term strategy.

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Is Your Services Business Able to Support Growth?

Is Your Services Business Able to Support Growth?

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Every business wants to grow quickly, but not all are equipped to support fast-paced growth while still operating successfully. 

For services businesses, growing quickly is a great sign because it means the service you’re providing your clients is resonating with them, solving their problems, and they’re likely telling others they know that you can solve their problems as well. 

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The Top 5 Professional Services Metrics You Need To Be Tracking For Customer Success

The Top 5 Professional Services Metrics You Need To Be Tracking For Customer Success

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The most mature professional services organizations and the ones who consistently deliver successful projects and foster long-term customer relationships, are those that offer high levels of organizational visibility across departments, have optimized business processes and integrated systems, focus on profit improvements, and have moved away from a one-time project focus to an increased emphasis on delivering great customer experiences for life.

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4 Client Retention Strategies for Professional Service Firms

4 Client Retention Strategies for Professional Service Firms

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Service-based clients can differ wildly from purchase-based customers — especially when you want to build lasting relationships with them to create repeat business. That’s why client retention can be so different from customer retention.

Here, we’ve compiled four expert tips for how to retain clients that we believe are specifically helpful to service-based businesses. (more…)