Sep 24, 2019 | Client Retention, Customer Centric, customer experience, customer success, nurturing customers, Professional Services, Professional Services Survey Tool, PSA, service delivery, team collaboration

Today’s professional services organization (PSO) landscape is changing—employees are harder to recruit and retain, a globalized marketplace increases competition for clients, clients want more for less, and management can no longer afford to be focused on short-term firefighting instead of long-term strategy.
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Jul 23, 2019 | Client Retention, Customer Centric, customer experience, customer success, Integrating ERP and PSA, Professional Services, professional services metrics, Professional Services Survey Tool, project management, resource management, Salesforce PSA, service delivery, Task Management

Every business wants to grow quickly, but not all are equipped to support fast-paced growth while still operating successfully.
For services businesses, growing quickly is a great sign because it means the service you’re providing your clients is resonating with them, solving their problems, and they’re likely telling others they know that you can solve their problems as well.
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Jul 11, 2019 | Customer Centric, customer success, Professional Services, Professional Services Automation, Professional Services Survey Tool, Task Management
Built 100% native on Salesforce, Krow PSA is designed with customers at the core, providing project teams the ability to work hand in hand with customers from sales through service delivery.
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